Shipping and Returns
We shall endeavour to dispatch all orders on the same or the next working day they are received. We would expect all orders to be delivered in 3-5 working days. However, you should allow 28 days for delivery should any item be out of stock.
Please note products that have been selected for personalisation may be delayed by up to one week.
Carriage and postage rates will be charged as follows.
Orders will be shipped by courier at a charge of £3.00 for orders of £30.00, £4.50 for orders between £31 and £60 and then £6 for orders above £61.00. All shipping is for mainland UK.
All overseas orders will incur a surcharge dependable on weight.
You can choose to have your items dropped to the school reception free of charge. We aim to deliver to the school around the 15th and end of each month. Orders placed up until midnight 2 days preceding the drop off date will be included (i.e. orders placed on 13th will be delivered to school at the end of the month). For confirmation please feel free to contact us on 01638 741611.
Should you need to return an item ordered in error please package and post within 30 days it to the following address ensuring you include your name and contact number so we can call to issue a refund. No refunds will be given for items returns after 30 days of the date of delivery –
Mr Cricket, 5 The Old Blacksmiths Yard, Newnham Lane, Burwell, Cambridgeshire, CB25 0EA
If you have ordered the wrong size and need a replacement item please contact us via email email@example.com or call 01638 741611. We would require you to either return the item via the post or we can collect from school. Upon receiving the item we can issue the replacement.
You can order a replacement product on line which will include postage and packaging charge and once we receive the returned item we will issue a refund.
Any questions please call 01638 741611